bso

Business Support Organizations

Measure, improve and deliver better.

Measure the performance of your organization

A multi-dimensional and modular assessment

Our assessments are an important first step on your performance improvement. They will help you highlight your organization’s strengths and weaknesses.

Technical performance

Sustainability performance

Digital readiness

Organizational culture

How does it work?

Register to our platform

The registration is free and you get immediate access to self-assessments and client management.

Start an assessment

Select which type of assessment is better for you, whether a self-assessment or a thorough, ITC assisted assessment.

Get a performance report

A thorough review of your performance against good practice.

Get custom recommendations

Get off the shelf or tailored reports produced by ITC experts upon specific analysis of your unique needs and context.

Compare your scores

Understand your organization’s performance in relation to other BSOs on a global, regional, national level and more.

Track performance over time

Evaluate your organization’s performance progress over time by re-benchmarking.

Which assessment is right for me?

Conduct as many free self-assessments as you want or let our ITC experts conduct an independent review and visit your organization on site. The latter is structured to be cooperative and involves your active participation.

 

  Self-assessment ITC Assisted assement
Unlimited assessments Yes, free No
Performance reports Yes Yes, tailor-made
Recommendations Only library Yes, tailor-made
Benchmark with ITC experts No Yes
On-site assessments No Yes
Sustainability Deep Dive Optional Yes
Digital & Culture Yes Yes
Compare and Trends Yes Yes
  Get started Get in touch

 

A. LEADERSHIP AND DIRECTION
B. RESOURCES AND PROCESSES
C. PRODUCTS AND SERVICE DELIVERY
D. MEASUREMENT AND RESULTS

Register to start your improvement journey

Gain free and immediate access to our self-assessment and client management tools.

Find out more about our methodology

Benchmarking is based on a custom methodology that has been developed based on ITC's 50+ years working directly with BSOs. The methodology is modular to offer tailored assessment of different BSO types.

The BSO diagnostic methodology

Wheels