Privacy Policy

This Privacy and Cookie Policy applies to the public Website and to the private interface and services available through www.itcbenchmarking.org. It consolidates the privacy and cookie provisions applicable to public visitors and registered users.

2.1. Purpose

ITC recognizes the importance of safeguarding personal information and aims to handle information made available through the Website with care and security. This Policy explains what information may be collected, why it is used, with whom it may be shared, and how cookies may be used.

2.2. Acknowledgement

By using the public Website, the User acknowledges this Policy. By registering for the private interface, the registered user acknowledges having read and understood this Policy in connection with the use of the Website and the services.

2.3. Personal information collected

Providing personal information is generally voluntary. When users register, request services, complete forms, upload information, request communications, register for events or contact ITC, ITC may collect information such as name, surname, organization or company, position, email address, postal address, telephone number, country, account information and any other information requested on the relevant page or form.

2.4. Service and assessment information

Registered users may provide or upload information relating to their organization or company, including assessment responses, documents, scores, reports, contact details, performance information and other materials required for a specific service. Such information is governed by this Policy, the General Services Terms and the relevant service-specific terms.

2.5. Technical and cookie information

ITC may collect information about the user's device and visits to the Website, including IP address, browser type and version, operating system, referral source, location data, page views, navigation paths, session duration and cookie identifiers.

2.6. Use of information

ITC may use personal information and service information to:

• provide access to the Website, private interface and associated services;
• administer, personalize, secure and improve the Website and services;
• create and manage user accounts;
• process service requests and deliver reports or other deliverables;
• communicate with users about services, requests, events, account matters or non-marketing commercial communications;
• send newsletters or activity communications where the user has requested or not opted out of them;
• respond to inquiries, support requests and complaints;
• verify compliance with applicable terms and prevent fraud or misuse;
• prepare anonymous, aggregated or statistical information to improve and publicize ITC services, methodologies and results.

2.7. Disclosure of information

ITC may disclose personal information to ITC officials, professional advisers, consultants, suppliers, subcontractors, auditors, service providers and partners where reasonably necessary for the purposes described in this Policy, for the provision of services, or for compliance with applicable ITC procedures.

2.8. Anonymous and aggregated information

ITC may use, publish and disclose anonymous and/or aggregated information, including information provided by SME Users through the services available through www.itcbenchmarking.org, that does not identify any individual user, SME, organization or company. Such information may include statistical, analytical or benchmarking information, including information derived from data submitted by SME Users. ITC may use such anonymous and/or aggregated information for research, analysis, reporting, benchmarking, improving its products and services, communicating results and for providing information, including benchmarking and analytical information, to BSO Users of services available through www.itcbenchmarking.org.

2.9. International transfers

Information may be processed in countries where ITC, its service providers, consultants or partners operate. ITC will use reasonable efforts to handle personal information securely and consistently with this Policy.

2.10. Retention

ITC may retain personal information, account information, assessment information and service deliverables for as long as necessary for the purposes for which they were collected, for service continuity, historical benchmarking, audit, legal, administrative, reporting or archiving purposes, subject to ITC policies and procedures.

2.11. Security

ITC uses reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse or alteration. No online system can be guaranteed as completely secure, and users are responsible for keeping account credentials confidential.

2.12. Cookies

The Website may use cookies and similar technologies to operate the Website, maintain sessions, remember preferences, analyze usage and improve services. Users may configure their browser to refuse or delete cookies, but doing so may affect access to certain Website functions or services.

2.13. Third-party websites

This Policy does not apply to third-party websites linked from the Website. ITC is not responsible for the privacy practices, content or security of third-party sites.

2.14. Amendments

ITC may update this Policy from time to time. Updated versions will be made available on the Website or in the private interface, as appropriate.

2.15. Privileges and immunities

Nothing in this Policy shall constitute or be considered a waiver, express or implied, of the privileges and immunities of ITC, the United Nations or the World Trade Organization.

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