Business Support Organization
Business Support Organization
Measure, improve and deliver better.
Measure the performance of your organization
A multi-dimensional and modular assessment
Our assessments are an important first step on your performance improvement. They will help you highlight your organization’s strengths and weaknesses.
Technical performance
Sustainability performance
Digital readiness
Organizational culture
How does it work?
The registration is free and you get immediate access to self-assessments and client management.
Start an assessment
Select which type of assessment is better for you, whether a self-assessment or a thorough, ITC assisted assessment.
Get a performance report
A thorough review of your performance against good practice.
Get custom recommendations
Get off the shelf or tailored reports produced by ITC experts upon specific analysis of your unique needs and context.
Compare your scores
Understand your organization’s performance in relation to other BSOs on a global, regional, national level and more.
Track performance over time
Evaluate your organization’s performance progress over time by re-benchmarking.
Which assessment is right for me?
Conduct as many free self-assessments as you want or let our ITC experts conduct an independent review and visit your organization on site. The latter is structured to be cooperative and involves your active participation.
| Self-assessment | ITC Assisted assesment | |
|---|---|---|
| Unlimited assessments | Yes, free | No |
| Performance reports | Yes | Yes, tailor-made |
| Recommendations | Only library | Yes, tailor-made |
| Benchmark with ITC experts | No | Yes |
| On-site assessments | No | Yes |
| Sustainability Deep Dive | Optional | Yes |
| Digital & Culture | Yes | Yes |
| Compare and Trends | Yes | Yes |
| Get started | Get in touch |
A. LEADERSHIP AND DIRECTION
B. RESOURCES AND PROCESSES
C. PRODUCTS AND SERVICE DELIVERY
D. MEASUREMENT AND RESULTS
Register to start your improvement journey
Gain free and immediate access to our self-assessment and client management tools.
Find out more about our methodology
Benchmarking is based on a custom methodology that has been developed based on ITC's 50+ years working directly with BSOs. The methodology is modular to offer tailored assessment of different BSO types.