Business Support Organization
Business Support Organization
Measure, improve and deliver better.
Measure the performance of your organization
A multi-dimensional and modular assessment
Our assessments serve as a crucial initial stride towards enhancing your performance. They are designed to highlight both the strengths and weaknesses within your organization.
Technical performance
Sustainability performance
Digital readiness
Organizational culture
How does it work?
Registration is both cost-free and grants you instant access to self-assessments and client management tools
Start an assessment
Choose the assessment type that aligns best with your needs, whether it's a self-assessment or a comprehensive ITC-assisted evaluation.
Get a performance report
A comprehensive evaluation of your performance in comparison to industry best practices.
Get custom recommendations
You can opt for off-the-shelf automated recommendations or receive a customized report meticulously crafted by ITC experts following a detailed analysis of your distinct requirements and context.
Compare your scores
Gain insights into your organization's performance relative to other Business Support Organizations (BSOs) at the global, regional, and national levels.
Track performance over time
Assess the progress of your organization's performance over time through re-benchmarking.
Which assessment option is the best fit for me?
You have the flexibility to perform as many free self-assessments as you desire. Alternatively, you can opt for our ITC experts to conduct an independent review, which includes an on-site visit to your organization. The latter choice is designed to be collaborative and entails your active involvement.
| Self-assessment | ITC Assisted assesment | |
|---|---|---|
| Unlimited assessments | Yes, free | No |
| Performance reports | Yes | Yes, tailor-made |
| Recommendations | Only library | Yes, tailor-made |
| Benchmark with ITC experts | No | Yes |
| On-site assessments | No | Yes |
| Sustainability Deep Dive | Optional | Yes |
| Digital & Culture | Yes | Yes |
| Compare and Trends | Yes | Yes |
| Get started | Get in touch |
A. LEADERSHIP AND DIRECTION
B. RESOURCES AND PROCESSES
C. PRODUCTS AND SERVICE DELIVERY
D. MEASUREMENT AND RESULTS
Register to start your improvement journey
Gain free and immediate access to our self-assessment and client management tools.
Find out more about our methodology
Our benchmarking process is grounded in a customized methodology honed through over 50 years of direct collaboration with BSOs. This modular methodology is designed to provide tailor-made assessments for various types of BSOs.