Business Support Organization

Measure, improve and deliver better.

Access ITC expertise to improve your performance

Our portfolio covers all aspects of organizational performance. Access our services as stand-alone or as a complete package, tailored to address your specific needs.

Get support from our team of experts

We offer a wide variety of services to help you improve, ranging from free e-learning courses to webinars and workshops to specifically tailored services delivered by our dedicated team of experts. ITC can also deliver capacity building that is designed from the ground-up to serve your organization's needs.

 Lead for success 

Good leadership is a critical component of any successful organization. Leadership must provide direction, structure, and drive for staff, but must also be compassionate, flexible, and responsive. ITC offers a suite of trainings, workshops and coaching services to help ensure your organization’s leadership is best equipped to guide your BSO towards success.

Topics covered include: Strategy Development, Change Leadership, Risk Management, and Governance

 Smooth operations for effective delivery 

Efficient and effective processes are a mainstay of high-performing organizations. Amazing services, bold leadership and a robust network can all be undermined by burdensome, inefficient operating processes. ITC offers a number of capacity-building services to help streamline your operating processes. Implemented effectively, efficient operations can help free your staff’s time and energy to focus on delivering real value to your clients. ITC offers services for improving a range of operational processes, including Client Relationship Management, Knowledge Management, and Results-based Measurement.

Topics covered include: Client relationship management, Knowledge management, Membership business models

 Networks and ecosystems 

An effective BSO cannot stand in isolation. The strength of your network and business-support ecosystem, is critical in delivering value to your clients. Strong partnerships and cooperative relations with stakeholders and other BSOs can help grow your impact and maximize your organization’s potential. ITC offers services to help expand your network and strengthen your business-support ecosystem

Topics covered include: Network development support, Ecosystem mapping, Feasibility study for new BSO, WTPO Conference

 Enhance your service offer

A BSO is ultimately only as effective as the services it offers its clients. Your ability to boost your clients’ competitive positioning, help them enter new markets, and support their expansion and growth, will ultimately define your organization. High quality services that directly meet your clients’ needs are the most critical component of this mission.  ITC offers a number of services and training packages to help you improve your existing services and develop new ones that respond directly to your clients’ needs.

Topics covered include: SME Diagnostic certification, Service digitalization, Generating international business, Commercial diplomacy, investment mission organization, Service portfolio development

 Measure results and impact

You, your stakeholders, and your staff need to know how you are progressing against your objectives. Tracking progress on indicators and evaluating your organization's impact will provide invaluable lessons to help guide your organization forward. Successful organizations constantly re-evaluate themselves and adjust accordingly. ITC can help you measure your organization's performance and impact, and report your results to maximize visibility and client satisfaction.

Topics covered include: Results Based Measurement; ITC Impact Standard

Let’s build for success together

Reach out today and learn more about how ITC can serve your organization.